We visited WeBuyCars Dome branch to view a vehicle we saw online

We visited WeBuyCars Dome branch to view a vehicle we saw online. Nathaniel Sithole assisted us promptly, searched for the vehicle, and took us to it. On arrival, the battery was dead. Without hesitation, Nathaniel used the company’s booster, but it didn’t work. He then offered and installed his own vehicle’s battery to allow us to view and test drive the car—an exceptional display of customer service. His dedication, professionalism, and willingness to go the extra mile, even with no guaranteed sale, truly impressed us. Salespeople like Nathaniel can change public perception of WeBuyCars. However, service at the coffee shop was slow, staff seemed disengaged, and our cappuccinos felt like a c****. Also, the card machine couldn’t tap, forcing us back to the car for payment. WeBuyCars should upgrade their payment systems and train coffee shop staff to enhance customer experience. Despite minor issues, it was a positive experience overall.