We Sell Cars (Sliver Lakes Pretoria) - Bad customer service

Good day

Can contacting a specific branch of such a big car dealer in SA be difficult? You would first not think so but it definitely seems to be the case.

I brought my first car from We Sell Cars (Sliver Lakes branch Pretoria) in year 2017 and now require a copy of purchase contract.

From the main call centre ***), they have been trying to route me to the branch but the branch 90% of the the time would not pick up phonecalls routed to them. I've easily made over 10 phonecalls and seem to keep losing my time and money in the process. I once managed to get to the branch, explained my requirement to a lady and for over two weeks now, have not heard further.

Yesterday, I made a final attempt and the lady at Cape Town call centre did take my details and assured me of getting a response from the branch but again no call back received.

You would not expect such shocking service from such a reputed car dealer but have got a reality check in the process.

Please folks.. You guys are master salespeople but please up your game when it comes to customer service .. This is my first bad experience in terms of receiving simple customer service and hopefully you can fix it.