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TvdB
Theo van den Berg

1 reviews | Active since Mar 2018

06 Mar 2018, 11:37

We sell cars service

We buy cars have no service. I have been to there premises 5 times to try and buy a vehicle, app**** for the finance and made sure they put the car on hold for finance approval. Not once was I called to be updated or informed and had to call and go see them all the time. When I called the last time to get an update I was told that the car have been sold to a dealer and they always get preference even if you already app**** for finance and the car is on hold for you and all this happened in a space of 1 day. What a waste of time.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply06 Mar 2018, 11:59
Official

Hi Theo,

Thank you so much for making us aware of this situation. Kindly find that I have sent your complaint through to our Head of Sales, and will revert back as soon as I receive feedback.

Warm Regards,

Webuycars.co.za
Webuycars.co.za's reply09 Mar 2018, 12:02
Official

Hi Theo,

Kindly find that I have received feedback from our Sales Manager, Henry Harber.

Please allow us to sincerely apologize for the miscommunication from our Sales Executives side. We have taken the necessary steps to ensure this does not happen again and will be working hard to improve.

He also advised that you will be applying for two more vehicles and that you will be dealing directly with him.

Should you require any further assistance from our side, please don't hesitate to let me know.

Warm Regards,

Anet de Kock

Social Media Coordinator