We Scheme customers

On the 12 February 2023. I when to the Germiston branch. I traveled about 70 kms going as I saw a car on the website I did any enquiry. When I got there when to help desk the agent Kadesh took me to the car I really wanted the car so wanted to see in side he gave me a stroy. The last sale agent maybe took the keys home. I asked him if I'm employed by the bank he was very confused on the process and said his not sure. I felt very angry so I demanded to speak to the manager he just said I must go back to help desk. I when to help desk the manager Paul said he will check for the keys I stood there for 1 hour than they told me they can not fine the keys. If I want the car I need to pay a R5000 deposit to secure. I never even test drive the car I never saw inside the car. It was for 2015 Opel Corsa 1.0T Ecoflex Essentia 5-Door. The service is extremely poor. They don't respect their customers. I believe they running a ***** scheme and are keeping cars only for special customers and their family.