We damage cars

I purchased a vehicle from the Silverlakes branch, I inspected the vehicle at the branch and noted no damage to the body work. The salesperson from the Silverlakes branch then arranged for the vehicle to be delivered to the Montague Gardens branch.

Whilst taking delivery (of a very dirty car) at the Montague Gardens branch, I noted 3 scratches and dents on the vehicle. The salesman did not want to assist and mentioned that I needed to deal with the Silverlakes branch. After speaking to the Silverlakes branch I was advised to obtain a quote for the damage, and send the quote to them to approve.

After doing so I was advised that the sales manager was not able to approve the quote due to the value of the quote. I was then directed to log a concern on the website.

The concern was logged on Wednesday 31 August, with a 24 hour reply commitment from Webuycars. Obviously I needed to follow up after the 24 hour time period, I was then advised to send further details to the consultant, which I did so on Friday 02 September.

I have not had any further replies, or updates on my concern.