We Buy Cars you over promise and under deliver

Shocking. I bid on a vehicle which I ended up buying but my bidding deposit of R5,000 is proving extremely difficult to get back. When visiting the Dome yesterday there was not a person in a management role brave enough to face an unhappy client. Pathetic. Delano was awesome, but the staff in back end roles need to support the sales guys to be able to deliver on the promise. I saw Delano's emails and someone need to crack the whip on your backlog. We Buy Cars, I want my deposit back and pronto.