GU
Gavin U

1 reviews | Active since Dec 2010

06 Feb 2025, 09:32

We Buy Cars - ******** Use Of Vehicle

I purchased a vehicle from We Buy Cars with a Gold Dekra report on 23 November 2024. On taking the vehicle to a registered dealer for a service 3 days after purchasing, I was informed that the vehicle needed R101k in repairs. I immediately informed We Buy Cars that I wish to return the vehicle and get a refund. After 2 months of back and forth correspondence they eventually agreed to take back the vehicle. During this time I did not have transport as I could not use the vehicle. We Buy Cars were totally unsympathetic to my dilemma. The vehicle was returned to We Buy Cars on 13 January 2025. I was refunded on 24 January 2025. On the 30th January 2025 I received a phone call from SA Police asking if I was the owner of the vehicle which had been returned to We Buy Cars. I was informed that the vehicle had been "involved in ******** activity" and that I was still the registered owner. I explained that the vehicle was in possession of We Buy Cars. I immediately sent correspondence to We Buy Cars advising them of the communication with SA Police and that they send me confirmation that I have been deregistered as the owner failing which I will report the vehicle as ******. It has been 1 week and I have had no reply from We Buy Cars despite numerous follow-up correspondence.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply06 Feb 2025, 09:43
Official
Dear Gavin,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards