NM
Nkateko M

1 reviews | Active since Dec 2020

27 Aug 2021, 14:40

We buy cars unreliable

We bought used vehicle (Q5) at we buy cars on 23 December 2020. Warning sign come out on collection of the vehicle, however the sales rep assured us that the sign is nothing major. Little did we know it was the beginning of trouble and headaches. The vehicle has been with different mechanics appointed by we buy cars since January until May 2021. Since then, the vehicle has been in and out of workshops every two weeks for the same mechanical problems. We buy cars is refusing to cancel the transactions starting two reasons that we had the vehicle for more than 6 months of their warranty and secondly that the vehicle has more kilometers. We buy cars failed to take into consideration factors that the vehicle has been their mechanics from January 2021 until May 2021, in calculating the kilometers, the also failed to factor in the kilometers travelled to their mechanics and events where the car got has broken down far away from home. The head of complaints Mr Antony Fitzgerald was made aware of this problems in the past but now his refusing to cancel the transaction whilst he offered such cancellation in April 2021.

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply27 Aug 2021, 15:03
Official
Good Day

Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly. 

Best regards 
We Buy Cars