EB
Estelle B

1 reviews | Active since Aug 2016

27 Jul 2018, 09:09

We "Buy" Cars - the story of ****************

I sold my car to We Buy Cars out of absolute desperation, it was the very last thing I had to my name and I was told as I sat there in tears, with no moves left to make that the reduced offer of R 15,000.00 I received was based on the 'fact' that they would probably only sell it for about R 17,000.00. This was said to me in person by salesperson, Henri Viljoen. I have learned today that the car was sold for R 32,000.00 less than a week later.

I was hanging onto the hope of receiving the minimum offer of between R20K-R25K as per the initial correspondence.

Since purchasing this vehicle I was cheated out of tens of thousands of rands (rough estimate R40K) due to an assortment of mechanical problems and ******* dressed up as businesses taking advantage of a lady whose knowledge of cars, their mechanical workings and overall value is limited to the theoretical and word of mouth, and now this, by a "reputable" company is the way I have to end this story? Enough is enough.

I don't expect a big corporate to show empathy to every client who walks through the door, because (clearly) business is business, but I pleaded for them to stick to the initial offer and I was refused.

The R5K extra would not have closed your doors - but what it meant for me was not being able to buy a s****** to replace my transport and by learning that you will be making 113.33% profit off my loss makes me feel very, very cheated.

Your response in the above matter will be greatly valued.

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Replies (6)
Webuycars.co.za
Webuycars.co.za's reply27 Jul 2018, 12:44
Official

Hi Estelle,

Thank you for your review.

Kindly find that we investigated your matter and found that the vehicle we purchased from you was sold at one of our weekly Auctions.

We offered the vehicle to our bidders at a starting bid of R18 000, and the vehicle was sold for R25 500 to the highest bidder. As we have no control over bids placed on our auction vehicles, we have no control over how much the vehicle sold for.

Regards,

EB
Estelle B's update27 Jul 2018, 12:52
Reviewer Update
Hmmmm, that's very odd seeing as it was advertised for R32K on your site?
EB
Estelle B's update27 Jul 2018, 12:56
Reviewer Update
I have emailed the screenshot of the adverti*****t to your team and I have also put it up on social media so that people can see what they're getting themselves into. You should have control over what your salespeople say to your clients, what goes up on your website and the integrity of your business - you have ripped me off.
Webuycars.co.za
Webuycars.co.za's reply27 Jul 2018, 13:21
Official

Hi Estelle,

My name is Dirk van der Walt, I'm writing to you as a director at We Buy Cars.

Our sincerest empathy with your situation.

It's a free and open market. We treated you in a fair and transparent manner.

It's a pity you didn't allow yourself the opportunity to make use of our many competitors.

Given the condition of the vehicle and the convenience our service offers, you were given a fair price under fair conditions - which you, yourself, agreed to.

EB
Estelle B's update27 Jul 2018, 13:54
Reviewer Update
This answer from you (as director of the company nonetheless) is terribly condescending and unprofessional and I do not appreciate it at all. Fair is the very last term I would use to describe your way of doing business. I was obviously not treated in a transparent manner if you placed an adverti*****t of the car the very next day at a price of R32K regardless of how much you managed to get it sold for and as the seller of the vehicle I feel like that is gross misconduct from We Buy Cars.
Webuycars.co.za
Webuycars.co.za's reply27 Jul 2018, 14:21
Official

Hi Estelle,

Thank you for your input, we take note of your complaint. We stand by the fact that it's a free and fair open market.

Our legal representative will contact you.