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tyrellincolnstokes T

1 reviews | Active since Apr 2017

09 Dec 2021, 14:03

WE Buy Cars - STAY AWAY!!!!

PLEASE think twice before purchasing a cash vehicle form We Buy Cars, regardless of the DEKRA reports they provide, these reports don't cover all the faults on the vehicle.

I struggled for almost 8 weeks to get the papers for the vehicle after purchasing it cash, having to follow up over and over again with the salesman, i only received service until they received my money.

The minute i drove out the parking lots i noticed the passenger side door would not lock with the central locking, this was not on any reports and not something you readily check when purchasing the vehicle, i called the sales man and was told sorry, you just purchased the car AS IS, nothing they were prepared to do which i accepted as i expected this response now that my cash was in their bank.

.2 months down the line my wife is driving to work and the gear box packs up, now she doesn't have a car, but the DEKRA report was perfect, no indication of any faults on the vehicle.

I am sending this message to warn everyone, even if i can assist one person and prevent them form being ****med and losing out their hard earned cash.

Watch out all, rather deal with reputable dealerships VW, BMW, Toyota, KIA...

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply09 Dec 2021, 14:18
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
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tyrellincolnstokes T's update09 Dec 2021, 15:02
Reviewer Update
Thank you for your response but we all know either no one is going to get back to me or they wont do anything about my experience anyway, T&C's apply. I have noted my experience in warning to all concerned. Regards
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tyrellincolnstokes T's update20 Dec 2021, 10:37
Reviewer Update
I received a call from the Montague Gardens branch manager following my concerns raised, he advised me to take the vehicle to a gear box specialist, Trade Transmissions, and let him know once they are able to provide a professional diagnosis on the vehicle damage along with quote for repair. while this is not ideal timing with my wife being stuck all holiday without a vehicle and me at the office during festive, and only having the vehicle for 1 month before the break down, I am however grateful thus far with the intervention from the branch manager compared to my previous experience with the salesman. Hoping to received the required quotes for repair by mid January once the supplier opens after the festive holidays and hoping my wife will once again be mobile by the end of January 2022. I would also like to make a correction on one of my previous statements, i purchased the vehicle at the beginning of November 2021 and my challenges as per my initial complaint were thus over a 6 week period and not 2 months as previously communicated, apologies for this oversight in the feedback provided.
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tyrellincolnstokes T's update07 Feb 2022, 09:04
Reviewer Update
I would like to thank We Buy Cars and their Montague Gardens Branch GM Stefan for contacting me, listening to my concerns, understanding and subsequently refunding me 100% of my money for return of the vehicle.

I was unlucky with the vehicle i purchased but i can honestly say that management listened and assisted me to the fullest.

Thank you for the great service, keep it up.

I give you 5 STARS.