WE BUY CARS SILVER LAKES

We are so unhappy with our purchase of our Mazda CX5 at WE BUY CARS SILVER LAKES!!! Let me start with our Sales person called Pola. Thank you for "informing" us and being honest with us that our new car is actually due for a service. You send us photos of the car with promises that the car is in a perfect condition with a platinum DEKRA rating. Since we were on our way from North West to Silver Lakes (300 km) We took your word for it. On our arrival we waited for you Pola so patiently, while trusting your opinion. You said only one person was allowed for a test drive and we even said that was fine. As a family we had to sign first before we could test our new car. We were waiting to sign our contract, yes we waited so long just to find out you never even informed Simon we were there to sign our contract. After we signed the contract our daughter had to run after you to ask for a red ribbon to take photos in order to celebrate our new car... Once again Pola thank you for "going out of your way" to appreciate the deal we did with you. As clients going 300km this is how you give a thanks BY DOING NOTHING AT ALL!!!! Great on our arrival back home our PLATINUM STATUS CAR started warning us of battery failure, also overheating!!! After we were standing next to the road, opened the bonnet we were so surprised to see a loose hanging belt in the engine. WOW THUMBS UP for your mechanics who rate your cars on DEKRA levels. After many conversations and emotions going up and down we got our car towed in to MAZDA. We are going for week 2 after purchasing our vehicle we we had the privilege of driving for 1 FULL DAY!!!! You never gave us the option for servicing the car and add it to the purchase price!!! Your Manager GLEN are so rude to us saying cant we hear that he said he will not pay for the service because our common knowledge should tell us the car needs a service!!! As on request I asked GLEN after his rude call today to just send me the correspondences from their side that they gave us the option to service the car before we take the car from the warehouse in Silver Lakes. He totally refuse to do so because he keep hammering on common knowledge. Now my question is why do you have a don't care attitude towards after service WE BUY CARS???? For all the inconvenience we went through cant you accommodate us to keep your clients happy? Your employees are so rude and because of their lack of communication skills we have to pay for miscommunication? You load delivery fee on our finances, but we went though ourself to collect our car!!!! GLEN your unprofessional way to speak to clients is unacceptable. Because of you I will not leave this matter here. I will highly advice you to give us satisfying answers because we have enough evidence and ground to stand on to win this case against you and WE BUY CARS!!!!! SILVER LAKES