JL
Josh L

1 reviews | Active since Jul 2021

22 Jul 2021, 15:07

We Buy Cars - shocking service

Incredibly disappointed with the service received from we buy cars phumelela Park. 1. Car was purchased from we buy cars on the 21st June. I had to drive back to johannesburg with the vehicle. I was told by the salesperson that the licence was still valid and I did not need a permit. Needless to say I got stopped in every roadblock and the car came back as unregistered. I received a R 1500 fine, I forwarded this to we buy cars sales person and still have not received feedback if it has been resolved. It is now a month later and after asking for a permit everyday for the last month I finally received a poorly taken picture of the Natis copy to take to do my licencing.. Shocking 2. My turbo blew during the first week and the vehicle was towed to a rmi workshop where I attempted to claim through warranty. I was told and the workshop was told that my warranty was not activated. After a week of querying and my calls being ignored I finally got in touch with the manager who resolved the issue.

During this entire period I had to ask for feedback everyday to be promised a response COB that day.

Terrible experince, would not recommend to a anyone going forward. Working in the motor industry I am appauled that a business can operate so poorly. Stay away

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply22 Jul 2021, 15:25
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards