1 reviews | Active since Jan 2018
We Buy Cars Shocking
i bought a little Ford Fiesta 1.4 from We Buy Cars the Dome branch on the 15/2/2023. went to the dealer the Saturday before the 11/02/2023. and spoke to the sales person Donnigan. showed me the vehicle made sure I read the full Dekra report and then took me for a test drive with my son. I accepted the deal and paid the vehicle cash. on collection of the vehicle, witch was booked in with the sales person Donnigan for 12pm nothing was prepared, Donnigan was not there and was sent from pillar to post, eventually another sales person handed the vehicle over to me outside the building and realised no license disk on the window. was then told its ok just drive it and if there is a fine bring it in then We buy Cars will refund me the monies. I refused this and eventually we did find the license disk for the car that is still valid. got home and started sorting out the issues as the were disclosed to me on the Dekra report for this category "A" vehicle. only to find out while putting new tires on the car that the drivers side front mag rim is broken, an entire piece is broken out of the rim, immediately let Donnigan know and was told he will speak to the sales manager Jonathan Appleby and will get back to me this is the Thursday the 16/02/2023. no response received back. phone him again on the Friday and again no response back. eventually got Jonathan the sales manager details from him and of course no good news from him as it is We buy cars policy the do not repair any damaged items even if it was not disclosed to the client under the dekra report as according to him this is just an indication. so my question to We buy Cars was why did I have to sign this document as pert of the delivery process. again did 3 x complaints on the we Buy Cars website and no response received from them again. So taking this matter to the Motor Industry Ombudsman now as this is a Safety Hazard and was not disclosed on the purchase of the vehicle to me. I only wanted them to repair it but because We Buy Cars does not adhere to the Consumer Protection Act of SA rules and Regulations this matter will be taken further.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
