We buy cars sell rebuild cars of finance

I need your urgent assistance regarding several issues with the 2016 Hyundai Tucson I purchased on Saturday, 15 February 2025 from your branch.

Shortly after I left the branch in rainy weather, I parked in Durban and encountered the following serious malfunctions:

Door Locking Issues:

Both right-side doors (front and rear) are not opening after locking the car from outside. The driver’s door can only be opened from the inside. The rear passenger door does not open at all, either from the inside or outside. This is a major inconvenience and safety hazard, especially given Johannesburg's current three-day rainfall. Radio & Bluetooth Malfunction:

The radio screen has ink spots, preventing proper selection of stations. Bluetooth microphone and speakers do not work—while the phone connects, there is no audio output, making hands-free calls impossible and compromising safety. Steering Control Issues:

The volume control buttons on the steering wheel are non-functional. These features are essential for safe driving and were expected to be fully operational at the time of purchase. Given the urgency of these issues, I request that you immediately book an appointment at a workshop in Johannesburg for repairs. I would prefer that your team arranges the booking and directs me to the workshop rather than me having to find one, as many require upfront payments, which would be an unnecessary inconvenience.

Additionally, please escalate this matter to We Buy Cars management for urgent resolution. The issues with the vehicle are unacceptable for a recent purchase and need to be rectified as soon as possible.

Kindly confirm the next steps at your earliest convenience.

I have been sending emails and the agent holding my case is completely ignoring me.

Best regards