WE BUY CARS RICHMOND = LESS THAN ZERO.

less than ZERO for: selling TWO cars that have both broken - aka duds, NOT FOLLOWING LEGAL PROTOCOL - i.e. we will fix this within a certain time, dragging on fixing car. Since NOVEMBER 2024, the insurer has been waiting for WEBUYCARS RICHMOND to approve an engine fix so that they can either 1) s**** the car or 2) fix the car. Because this is the SECOND CAR that has broken within the warranty time ( MARLIN JOHNSON sold it to us both times) they have not given the approval. at least five times a week they say they are 'on it' yet nothing happens. THE CUSTOMER STAFF including Meghan Springer, John Wilkinson, Dashnika Jakoby, assure us it will be 'done soon'. IT HAS BEEN 5 MONTHS. Issues also included NOT ROADWORTHY - i.e. they **** about it being roadworthy - and the license disc not being renewed properly, resulting in fines for us. the PREVIOUS CAR - which was recalled and replaced because it was a DUD - also had multiple issues. Some could be fixed - incorrect windscreen, lights not working, OIL LEAKS - until it was un-fixable. there are many many many more issues to list, but I would like to take the time to mention that even when you are buying an A car with WE BUY CARS RICHMOND beware. the worst part is the constant 'we'll do it today' BS, as well as the fact that we have had to make do over the last five months with no transport. this has cost us a huge amount of money in lifts and uber and transport. OF THE 2 CARS THAT WE HAVE BOUGHT FROM WE BUY CARS RICHMOND in the last 18 months, ABOUT 2 MONTHS (1ST CAR) AND 5 MONTHS (2ND CAR) WE HAVE NOT HAD TRANSPORT, and have STILL had to pay for the car and the insurance. The motor ombudsman is tackling the case (and hopefully the small claims court afterwards), but the overall impact on our lives and finances is more than money. Sincerely, Kate White & Jacobus Coetzee.