JB
James B

1 reviews | Active since Aug 2024

06 Aug 2024, 11:04

We Buy Cars - POOR SERVICE

I bought a Mini Countryman from Silverlakes Pta 1/6/2024. The vehicle had a platinum rating (highest). I also purchased a warranty on the vehicle from WBC. Two weeks after the vehicle started leaking radiator or some liquid. I reported the matter to WBC and was advised to take the vehicle to a RMI approved dealer to fix. They fixed the vehicle and WBC did approve the payment. 2 days later the vehicle had the same leak. I did return the vehicle a second time and after a week received it back. The vehicle was then driven for a few days (4) when the leak appeared again. I did report his to KImbeley from WBC who instructed me to return the car. She assisted very professionally and courteously. This time around I was told it was an Oil cooler leak. The vehicle remained at the the dealership until WBC removed it to a second dealer in Centurion. He quoted an amount of R12 000 rand of which I had to pay. I was told the matter has been escalated but still no answer. The vehicle was with me for fewer days than it was in the garage for repairs. I have not even received the registration disc from WBC yet. I feel I was placed in a very bad position by WBC. I had to arrange for alternative transport during these two months. There was no urgency to address my concern and I had to phone several times to get feedback. The service of WBC was below average and I expected much better from them.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply06 Aug 2024, 11:11
Official
Dear James,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards