We Buy Cars | Poor response on return policy

I recently bought a car from the supplier. I have since requested to return the vehicle (within the cooling period [7 days]) following their internal processes. The query has been launched on the 15th of this month and to date I have not had any clear response on my query.

Going to the branch I got assistance from the people on the customer facing side but all they could say was to wait and keep sending emails. This is not assisting in resolving my issue and is delaying me getting a car that will suite my needs. I have bought 2 car prior to this and have not had this poor service from the company. Central office is failing the reputation of the company overall.