PO
Paula O

1 reviews | Active since Jan 2024

15 Jan 2024, 07:31

We buy cars poor aftersales and car only one week

Aftersales service is disgusting.. I bought a car with Dekra gold (report said only due service) only to find out day after when I had the service done that the heater has been bypassed. Then to top it went for roadworthy and it failed due to windshield wipe being brittle. I had to go buy a new set of windshield wipers. I lodged a complaint and nobody called me back until I then called them. I send the documentation in and nobody has come back to me. The salesperson from Springfield park is a waste of time as he never answers phone or WhatsApp and is off when he arranged for me to meet him there after I emailed a complaint. I am bitterly disappointed as now this morning my car would not start and I have only had it one week and three days.................................We buy Cars are a huge disappointment.

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply15 Jan 2024, 09:01
Official
Dear Paula

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
PO
Paula O's update15 Jan 2024, 09:52
Reviewer Update
Please do urgently as I do not want this dragging out into weeks
Webuycars.co.za
Webuycars.co.za's reply14 Feb 2024, 12:54
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards