We Buy Cars - PATHETIC SERVICE (DO NOT RECOMMEND!)

I am so shocked, absolutely appalled and utterly disgusted with the manner in which my concern is dealt with by We Buy Cars (Charlston Ruiters). It was my 1st time buying a second hand vehicle from them on 22/02/2024 and I was informed that the vehicle that were offered to me is in a specific condition (Gold Dekra Status - of good quality, roadworthy and free of any defects) of which, I expressly agreed to accept the vehicle in that condition. However, since receiving the vehicle (22/02/2024) I had numerous breakdowns and left without transport since 08 March 2024 (to date) due to the failure by We Buy Cars to refund me my money (which they agree to do) for the claim I submitted on 08 & 12 March 2024 (*** & 55170) respectively. My claim is now intentionally being delayed by Charlston Ruiters for no apparent good reason with no feedback from him (telephonically or email), unless I call him giving me excuse upon excuse making empty promises and with no resolution to date.

This has now caused me and my family undue hardship, pain, emotional & financial stress especially being unemployed, rendered without a vehicle as well as the money that I used to pay for it. I feel my Human Rights have been violated, I’m being ****med and taken advantage of by their failed internal processes and unprofessionalism. I’m going to make every effort to make the public aware of this kind of treatment and equally so, escalating it to the Motor Industry Ombudsman of South Africa (MIOSA) for investigation and then seeking Pro Bono Legal Aid upon the findings of the MIOSA to assist me with a Civil Claim for my Human Rights that are being violated.

I highly caution the public to be guided by my experience when dealing with this company in future, which are driven by greed and lack of customer service.