BM
Bongani M

1 reviews | Active since Jul 2020

28 Jul 2020, 14:51

We Buy Cars not taking responsibility for a vehicle that I purchased from them

On 04/03/2020 I went to We Buy Cars on Solomon Mahlangu in Pretoria to sell my BMW X5 and bought a Audi A8 from them. I drove the car for several days and the car broke down just before the lockdown. Since we were on lockdown I waited until it was possible to contact We Buy Cars. I sent a email and a lady contacted me and I told here the problem I had. She told me that the consumer protection act does not apply since they are a wholesaler of vehicles bit told me to email some documents to her. I sent the documents and got a reply from the company stating that they can't help with anything and sent me the invoice that I had signed when I purchased the vehicle. I now have an expenses of getting another engine for the car and don't have any means of transportation

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply28 Jul 2020, 15:04
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards