We buy cars… not sure what is going on at this point.. I’m anxious and concerned.

I sold my Datsun using We Buy Cars, this was in 2021 and the service was world class. I’m currently in the process of selling my BMW and all seemed ok until recently. I have been following up on an OTP for my vehicle to close out on the transaction. My buyer, who seems to be a nice guy advised they don’t have an admin team responsible for generating OTPs onsite, something along the lines of them being on leave etc. I have been awaiting feedback to finalize since Tuesday. Though I understand there are co-dependencies in our processes, I’m now starting to feel a bit uncomfortable. Is the transaction still taking place? Is this legitimate? Etc etc. I appreciate We Buy Cars as a brand but I’m very concerned about how this transaction has been handled. I’m going into hospital for a major surgery in a couple of days and I would have preferred going after having closed out on this process. I have been calling relentlessly, I’m seriously worried at this point, I keep being told they are working on it with nothing tangible at all. This is the branch in Durban, Springfield. Feeling seriously let down and it’s a pity because I have had a very positive experience with the same branch last year.