WE BUY CARS NOT REFUNDING INSTALMENTS AFTER CHARGING ME A USAGE FEE

In May 2022 I bought a Volvo XC90 from WeBuyCars Midstream and paid a deposit of R100 000. On 27 October 2022 the vehicle broke down & we had to tow it to Volvo for repairs. Volvo found that the exhaust had been modified, the catalytic converter was removed, welded back & the sensor was moved to a different location in the exhaust. This caused cylinder 3 on the engine to misfire. The quotation for a new exhaust system amounted to R62000 and would potentially increase to an estimated R160000 for the repairs on the engine. The warranty wouldn’t pay for the repairs since the vehicle was tempered with prior to purchase. I logged a complaint online on 31 October 2022. I physically went to WeBuyCars to report it on 01 November 2022, spoke to Ruan Geere.

I was charged a usage fee of R48 678.14 for the kilometers I had travelled with the vehicle I requested they deduct the usage fee from my installments paid and not from my deposit but that was ignored.

On 6 December 2022 I received a refund of R5 000 from We Buy Cars On 7 December 2022 I received a refund of R51 321.86 from We Buy Cars which is (my deposit) R100000 – (usage fee) R48 678.14

We Buy Cars paid MFC the settlement amount only. We Buy Cars still has not refunded my instalments to me which amounts to R47 552,83 Ruan Geere promised I would receive my refund on 23 December 2022 and I still have not received it to date. Ruan Geere left the company and Damien Cornelius took over. I still haven’t received my refund even after speaking to Whitney Daniels who is Damien’s Team Leader. On 23 March 2023 I emailed Natasha Klopper my F&I at WeBuyCars Midstream to request that she obtain a remittance settlement and approval thereof, via her DRM/BDO. In rode for my instalments to be refunded. She has not rep**** to the email and does not take my calls.

I’m being sent from pillar to post and no one is giving me answers or refunding my money.

NEVER BUY A VEHICLE FOM WE BUY CARS – THEY ARE ****MERS AND BUNCH OF THEIVES.