We Buy Cars Northgate

Our experience at WBC at the Northgate branch was one of the worst we have ever had. What a absolute nightmare.

We had started the process of buying a new car and selling our old car with WBC and was scheduled to collect and sign for the papers on the Saturday morning. We were phoned on the Thursday and told that their finance team was unavailable on the Saturday and had to fetch the car on the Friday afternoon. We had canceled an event to be at WBC on the Friday, about 3 hours later and they still hadn't sorted anything out, after some time they let us know that the settlement letter for our old car had expired, the finance team's papers were not ready, the buyers couldn't process the sale on old car due to the settlement letter and only after all the pressure from there side they advised us that we needed a new settlement letter, however they never let us know earlier, even after they had pushed us to collect everything on the Friday.

We then had to come back on the Saturday morning to continue with the process, which was even more frustrating. We were sent from one direction to another, to another and another to get documents and payments etc. We spent over four hours at WBC trying to get someone to help us to get the car settled (sold and bought).

We have even found that there are multiple problems with the car that was never put on the DEKRA report, this is absolutely unacceptable service from one of the biggest WBC warehouses. We are extremely frustrated and very upset about this whole process.