WE Buy Cars no customer service

No Service from We Buy Cars in Springfield Park Durban. This will be my 3rd review on we buy cars DBN. Starting from the 14th of April when I reserved a vehicle by paying R2500 reserve fee.The vehicle was not purchased after inspection and I requested for the funds to be returned,to date this has not happened,albeit there is progress i was informed 2 weeks ago that albeit the funds came from my wifes account I needed to supply we buy cars with a letter authorizing them to repay the funds that never came from my account,see below Hi Info,

Thank you for reaching out to us.

Please note that this has been raised to management to assist further.

Thank you, Cherize.

We Buy Cars Customer Care

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Big or small, we buy them all.

On Wed, 27 May 14:28 , Info <***> wrote: Hi. Michael has been sent this information and is still to act on it From: We Buy Cars Customer care [mailto:***] Sent: 22 May 2026 13:15 To: *** Subject: Re: complaint Hi Info, The funds came from her but the profile in your account is on your name and therefore they need the letter. Its two different people's paperwork that needs to be explained for book keeping sake on our end. Thank you, Cherize. We Buy Cars Customer Care

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Big or small, we buy them all.

On Thu, 21 May 15:12 , Info <***> wrote: The salesman Michael has informed me of needing a letter from me to authorize for the funds to be transferred into C Smiths account Why the funds originated from her account in the first place I cannot authorize for funds that never came from my account whats going on is this a **** now From: We Buy Cars Customer care [mailto:***] Sent: 21 May 2026 12:43 To: ***; ***; *** Subject: Fwd: complaint Good day Prenola, Can you please assist as per below. This has been escalated to the sales executive more than once without assistance. Thank you, Cherize. We Buy Cars Customer Care

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Big or small, we buy them all.

On Thu, 23 Apr 14:14 , Info <***> wrote: I mailed you yesterday, I used your app from the 14th of April. You ignore me if I don’t get an answer from you today I go to social media Tel ***

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The salesman Michael has since last week Thursday not responded to messages and Cherize at customer service just sends bland email replies, To date there has been no formal apology,and I am left to dog this Company in the hope I will one day have my monies refunded. If only really if only somebody with influence would see this review and act on it,do we buy cars understand the impact that these small problems have on there corporate structure,they exist due to the trade in vehicle sales,ive watched there shares and investment profile go down hill continually which they attribute to foreign vehicle sales.There activity in the marketplace is impacted by there apathetic approach to the man in street,I look at reviews on facebook alone. The old adage that the pen is mightier than the sword is to be app**** with we buy cars this will certainly not be my last review of this Company.