kP
kevin P

1 reviews | Active since Feb 2014

12 Mar 2025, 13:13

We buy cars Midstream and Motor Industry Ombudsman of SA are really working together i think , to ensure you have a bad experince

Good day All,Please note , all the expense I have occurred from the 1st day of purchasing the vehicle.Below is a break down of the monies spent within the first week of purchasing the car . And please note I did ask for my money back , but the manger at the info front desk informed me that , I would only get back the money for the car and not for the services and tyres I spent on . Hence I was entrapped to also pay for the gearbox repairs as I had no choice and the car was sent to gear tronics by we buy cars.Ps. If you have a look at the dekra report we buy cars did provide to me , you will notice , I was only informed to put “new tyres” and do a normal services (this the sales person advised me. There is nothing about the upper controls arms that were damaged nor the oil leak from the sump and the oil electronic senor nor the major gearbox problem. All I am asking for is the refund for the gearbox repairs I spent cash on , the rest of the expenses , I can take that as a loss to me. So simply from the R49922.00 extra I spent on the car , im asking for the gearbox repair of R32377.00 back from we buy cars. I reached out to we buy cars customer care but they just wasted my time , like a whole month. I then reached out to Kevin Brandt from Motor Industry Ombudsman of SA , who also sent me on a wild goose chase and refered me to the NCC , and the NCC directed me back to Motor Industry Ombudsman of SA , and back to Kevein Brandt - i had to waste another month , and after me providing all invoices and bank stantements , Kevin Brandt informed me he is working on it , and it should take another 30 days .I rechaed out many times via email , but still no response .

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Replies (6)
Webuycars.co.za
Webuycars.co.za's reply12 Mar 2025, 13:16
Official
Hello kevin,

Thank you for your lovely review! We appreciate your kind words ⭐
Webuycars.co.za
Webuycars.co.za's reply12 Mar 2025, 13:17
Official
Dear kevin,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
kP
kevin P's update29 Apr 2025, 13:07
Reviewer Update
Hi , its been more than a month now and i have had no feedback, this so disappointing.
kP
kevin P's update06 May 2025, 07:17
Reviewer Update
MIOSA old *** AUDI PILLAY - new ref 505385 , its now 5 months with no resolution from we buy cars , even the ombudsman staff have not rep**** or acknowledged my emails dispite serval emails i have sent to them.
kP
kevin P's update06 May 2025, 07:22
Reviewer Update
Kevin Brandt was pushing from pillar to post and just ignoring me and my case. *** and then Lesley Maranda *** was assigned to my case , i provided all the amounts i spent and even made a break down of everything i spent.I even sent the invoices and 5 months gogin and Ombudsman and we buy cars really dont want to respond.
kP
kevin P's update27 Nov 2025, 09:05
Reviewer Update
Hi still no money has been refunded to me ,this has been going on for almost a year now ,what should I do as we buy cars really have no customer care