We Buy Cars-JHB SOUTH Branch

From a optimistic start which is resulting in absolute shameful and disgraceful service received _from giving me the run arounds on processing my documents as needed even when my payments have been cleared.

After completing my bid successfully and payment for the vehicle as auctioned. I called in to receive assistance making the completion of my payment on the outstanding balance on the 19.08.2023 for the account details and received the most ruined and unprofessional lady who seems like has never been trained in customer service communication. Failing to explain and assist me as needed. Luckily enough I figured it out on my own.(She's very lucky I can't recall her name)

Anyway, after that painful experience.20.08.2023 _I was consulted by Junior who was willing to assist me in resolving my document which I appreciated his effort to mediate my issue. I had highlighted it on the urgency of the matter and indicated that I wouldn't be able to show-up and be physically present to complete this on hand because of my other commitments but informed him he can send me document needed my information which I'm willing to comply and complete as needed which was also agreed with me also sending a driver to collect on my behalf due to me being unavailable. Everything seemed to be in order but then to my surprise all of a sudden there's issue with my Proof of bank account/statement from they account department because it's missing my second name's initial letter from my business account details handed in which is shocking reason to delay processing my paperwork and to make matters worse_ No one from this "account department" reached out to me indicate the matter to me, since it was the end of the day for the them, I could hear the dismissive nature due to that. My driver was made to wait as he was under the understanding that matter had been resolved. At this current moment I'm fed up!!!!!!! and looking for them to refund me my money (R57000) and I'll go purchase a vehicle somewhere else because if this is the level on service you receive from spending my money. I'll go somewhere else

Completely appalling and disgusted!!!!!!