We Buy Cars is doing ********* things with reserve deposits and can not be trusted.

We Buy Cars is doing ********* things with reserve deposits and can not be trusted. 28 December 2024 We found a caravan we liked at We Buy Cars the Dome. We were interested and asked about using our Brakhah Ingonyama caravan as a trade-in. We were told that the salesman could not give quotes and that another department would do that. We arranged for a buyer to view the van, on 31 December 2024 and he told us that bringing it into the Dome as a trade-in would probably get better value and we would have guaranteed payment. My daughter put down an R10 000 reserve on the caravan on December 31 as a result. We were quite happy to see the Brakhah Ingonyama caravan as we had an offer more than We Buy Cars had offered, but my husband and I felt the trade-in would pose less risk. When the Dome opened on 2 January we towed our van down as the trade-in. After spending most of the day there we got pushed from pillar to post. Finally, because the buyer Corne was on leave and the caravan we wanted had items missing we decided to take our caravan home and wait for the salesman to contact us as he promised. We waited, phoning continually, getting no answer on what was happening, but the salesman assured us our reserve was held until the outstanding issues were addressed. On 15 January, my son-in-law went in to ask about the situation, and again he was reassured the reserve would not be lifted while the outstanding issues were in place. 16 January my son-in-law got a voice note to say our reserve had been nullified, without informing us and the caravan was now reserved for someone else. My daughter who opened the account, placed the reserve and received absolutely no communication on the issues. My son-in-law went back and it was confirmed the caravan was no longer available and was no longer on the premises. We sent a letter on 25 January demanding to know what was going on. The online presence states: The Customer Care Department will investigate the complaint and respond within three (3) business days. This did not happen, but on the 31st January we managed to get the reserve deposit back after fighting for it. Bad manners, from We Buy Cars at best not letting the reserve holder know what is going on, but not refunding the reserve is dishonest. Think of how much interest they take in withholding deposits. In the financial world, this is completely against the law.