LM
Lettie M

1 reviews | Active since Apr 2019

21 Jun 2021, 16:46

We Buy Cars is a total ****!!!!

We Buy cars is a total ****. I bought a car from We Buy Cars (JHB South) on the 09th of June 2021 which is 12 days ago. I checked the Dekra report and even asked for a copy because I asked the salesman Benny, what would happen if i picked up more damages to the car once i go get it checked. Benny advised that i go service the car and that since i bought the car under Category A, the car would be under warranty and i would be able to bring it back, for repairs and or a refund according to CPA, if i found it with more faults than those reported by Dekra. I told Benny home for me is here in Johannesburg but i actually live in North West and would not leave with the car unless i am 100 percent certain that it is safe to drive. today 21/06/2021 i took the car to BMW for a Diagnosis test or rather to enquire how much would the costs be to repair a gearbox oil leak, which is what the Dekra report had reported on damages...Please note that this is the only problem that was disclosed on the report besides tyres being worn, ok then BMW in Boksburg then referred me to ZF services who specialize in these repairs. When i arrived a full report was conducted where it was found that the 1. The air duct pipe is broken and hanging loose and thus the heater in the car is not working, also disrupting air pressure to thw engine. 2. Oil Leak is actually in the Engine. 3. The heat exchanger (Gearbox Oil Cooler) failed caused by an oil and water mix inside the transmission and there was a milky like fluid, looks like Amarula ( I have with me the sample of thi fluid) This damage would result in the Vehicle having surge when driving and limited power eventually the transmission will fail ( No Drive) We buy cars has not only put my life in danger but also taken advantage of me as a woman. Gender based violence comes in many forms and at this point i feel so violated, ****** and ****med. We Buy cars has worked alongside Dekra to lie in their reports and give false impression to customers. all faults in a car should be disclosed, we cannot be met with surprises after spending our last pennies.

I would really appreciate a solution to this problem or i am taking the matter up with the Ombudsman. I am disappointed to experience such a painful waste of money from a reputable company like We Buy Cars.

Contact me on: *** email: ***

Thank you

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply21 Jun 2021, 16:59
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
LM
Lettie M's update21 Jun 2021, 20:41
Reviewer Update
Hi, Thank you for your response, i really appreciate it. Although I am so disappointed with "We Buy Cars" You also **** about the model of the car and said it was a 2014 Model when it is actually a 2013 Model...That is also a big misrepresentation of the vehicle and would have had a great impact in my decision making in purchasing the vehicle. I trusted you with my money and to give quality service. I spent 3 months without a vehicle waiting to make a good purchase so to have a peace of mind, but i am devastated right now and filled with so much regret. This is a nightmare!!! My previous vehicle was a write-off due to water damage, it mixed water and oil in the Engine due to a flood... why on earth do you think i would knowingly buy a car that has Engine problems or mixed oil and water in the gearbox (The same problem my previous car had) There was a reason i let it go and preferred to buy another car with you guys. i would have never bought such a car knowing it has such faults. I really hope there is a fair resolution to this matter. Benny the salesman was like a bumble bee on that day 08/06/2021 trying to service me and 3 other clients at the same time, he was up and down, seeing other clients, trying to find a charger for his tablet, answering calls and not giving me his undivided attention at the point of sale. The car was also very dirty when i had to collect it the following day 09/06/2021 when he promised to have it washed and have it ready by 12:00 but i had to wait for them to do a quick car wash. All he honestly cares about is making sales, I am just disappointed really.