We Buy Cars is a total ****!!!

My father and I purchased a Nissan Livina on the 27 February 2026. The vehicle was purchased specifically to transport school children, we have since committed to providing this service. We have not driven the vehicle after the purchase, as we have been using an alternative car. However, Monday morning the vehicle failed to start. Attempts to jump-start it were unsuccessful. This issue was not disclosed at the time of sale.

I also requested the vehicle’s inspection report, which has still not been provided to date. I am instead being passed from pillar to post.

As a result, I am now placed in an extremely difficult and unacceptable position, as I urgently require the vehicle to fulfil my transport obligations.

I have spoken to Gerswin, who advised that the matter would be escalated and that arrangements may be made for inspection and nothing has been done since Monday the 02/03/2026.

Given the urgency and the nature of the fault so soon after purchase, I expected this matter to be handled with high importance but we are still waiting for responses from the people of we buy cars. There service is extremely disgusting! They are good at taking your money but not delivering a good customer experience, I would never refer anyone to we buy cars.

This is even more dissapointing because it was at a NEWLY OPENED WE BUY CARS BRANCH IN LANSDOWNE. The sales people we were dealing with are now none responsive, they set expectations that they fails to fulfill.