SS
Saeef S

1 reviews | Active since Feb 2019

27 Apr 2019, 08:39

We Buy Cars ***********

We buy cars, had faith in them tried them out for the first time and never again will I or recommend them to anyone. So here's my story

I approached we buy cars in Nandi drive as I wanted a quote or a price on my vehicle which the call center guy advised I should come in when I called them. So I go in at around 5 pm as they advised they close at 6 pm and 5 pm is perfect. I go there,wait for about 15 minutes for the gentleman by the desk to assist me, then he asks me to fill in a form which I did and handed it back to him. Then he asks me to have a seat. I wait for about 20 minutes just to hear a salesperson come to me to tell me he can't assist me. Telling me the weather is not right and his not going to check my vehicle. So he tells me he will load my details on the system and the next day someone will be coming out to me to evaluate my vehicle. It's been 2 weeks now and no response or call from we buy cars. Why make promises you can't keep. #*********BusinessBehaviour

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply29 Apr 2019, 07:43
Official
Hi Saeef,

I apologize for the negative experience you have had with us. You say that you visited our Nandi drive branch? Are you reffering to the Centurion or JHB South branch?

I have emailed your contact details and email address to our buying managers to investigate why you have not received an email with an estimate of your vehicle. 

I will revert back shortly.

Kind Regards
Webuycars.co.za
Webuycars.co.za's reply29 Apr 2019, 07:50
Official
Hi Saeef,

I have investigated the situation and found that we have given you an estimate offer on the 16th of April for your vehicle via email:  *** 
We have not received any feedback from your side.

I have asked the buying manager in Durban to call you today so that we can evaluate your vehicle as soon as possible.

Kind Regards