WE BUY CARS HAS LEFT ME DESOLATE

I am utterly disappointed and frustrated by the service I received from we buy cars. I bought a car from them in May 2022 and paid for it cash. 2 weeks after buying the car the steering wheel started to lock and unlock and unlock after sometime, I took it for diagnosis and it showed that there was a gearlock system problem which was a pre-existing problem that the Dekra report did not mention. This happened until the car completely locked and couldn't unlock I reported the matter to We Buy Cars and it was allocated to Ann Kotze. When I initially spoke to Ann she seemed eager to help and quickly arranged that the car be picked up citing that the way my sale was handled was not correct and it would be fixed at no cost to me. Ann Kotze got the car towed to Bosch in Centurion where they diagnosed the car and they said the stater is a problem and arranged to get it replaced. Ann sent me an agreement that stated that We buy cars will not accept any claim of the same problem after this. I emailed Ann questions regarding the contract and the issues I had with it and she didn't respond. I called her and she told me that the MOU only refers to the part that is being replaced and not the car as a whole because that part would be under warranty from Bosch after the repairs. After she explained this I signed the MOU and the repairs were under way. While in the process of ordering the starter, I emailed Eloise who is in charge of my car in Bosch, intold her that my car doesn't have a problem with the starter, the problem is with the steering lock and she told me the her foremen is happy

with the diagnosis, I requested a diagnosis report which I did not get. Bosch ordered the starter and We buy cars paid for it. I had to wait for almost 2 months for the part to arrive. The part arrived it was found that the steering lock is the problem as I mentioned before they ordered the part, Bosch sent a quotation for a gearlock to me and Ann. I made attempts of reaching Ann Kotze but she no longer responds to my calls and emails. Even when I call her work place she refuses to take my call and always requests that I leave a message and she'll call back but she never does. I can only get through to her if I use a different name or ask someone else to call on my behalf to further prove that she is deliberately avoiding my calls. We Buy Cars represented by Ann Kotze refuses to communicate with me while my car is with them, they are pushing me to talk to Bosch which is the service provider appointed by them, I bought the car from we buy cars and we buy cars took the car to Bosch and they are nolonger communicating with me, I had to sort out the car issue with their service provider. There are R5000 and R9000 quotations just sitting in my emails that Ann refuses to communicate about while I have no car and instead tells me to speak to Bosch about it when I have no business with Bosch, my business is with We Buy Cars, they are the ones who appointed Bosch. In all this, Bosch is doing their job and have kept in constant contact with me and We buy cars every step of the way but We buy cars represented by Ann Kotze does not even respond to any of their communication. How am I expected to pay for something that We Buy Cars has already owned up to? And the MOU was said to be regarding that particular part being replaced but now all of a sudden it refers to everything. The car has never been in my possession from the day it was repaired and all those repairs should be done by We Buy Cars as they stated unless Ann is a pathological **** who lies on behalf of her employer and gives misleading advice to helpless, desperate clients only to leave them desolate. This is unacceptable and unprofessional