JE
Johannes E

1 reviews | Active since Jul 2023

15 Jan 2025, 14:59

WE BUY CARS: FORFEITED MY HOLDING DEPOSIT FOR NO GOOD REASON

Never pay a holding deposit to them. I have lost my R2500 deposit due to a salesman which helped me to pay money into the wrong account. We have signed the contracts but I never took the motorcycle of the floor. When I realised that the money was paid into the wrong account I've asked the salesman and what seemed like a very *********** floor manager to cancel the deal. The *********** floor manager just kept on talking over me and ignored my request. This happened on a Saturday. The following Monday I send an WhatsApp to the salesman once again requesting to cancel the deal. Know I was told by there support team that I've forfeited the deposit for some reason. I do understand that there would be a administration fee involved for cancelling the deal, but I expected nothing more then R750 for that. The worst part of it all is that I was planning to complete the deal as I have received the money back that I've paid into the wrong account, but after what they have done I will never do business with them again and I will tell everybody about my experience with them.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply15 Jan 2025, 15:03
Official
Dear Johannes,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards