We Buy Cars - Entitled Managers

Good day,

It is with great regret that I have to put in this complain against We Buy Cars (The Dome)

Lets start off by the WhatsApp message that I received from We Buy Cars, that Anton from the sales team would contact me. Waited 3 days for his call, so I called him on Monday the 22nd of May 2023. I was advised that he will call me back. To this day I am still waiting for his call.

Yesterday 9 June, for the first time he phones me asking about the vehicle I was interested in is sold. YES, because I bought it.

Furthermore, I went to pick up my papers yesterday 9 June 2023, and requested to speak to the manager, because I have a few issues that we need to sort out. I raised the following concerns with him.

1. According to the Dekra Report, “Heating, ventilation” states “Functions of heating and ventilation are without defects” Condition is “ Very Good” – In actual Fact this is not working at all. 2. According to your Dekra Report “Gearshift, clutch , automatic transmissions (road test)” states “During the road test no deficiencies on gearbox, clutch or automatic transmission were detected” Condition is “ Very Good” – When the vehicle is still cold, the gears seem to be fine, however, when the vehicle reaches a certain level of heat, it struggles to start moving forward, and when on a slope, and put into reverse, the vehicle rolls forward which is highly unlikely especially because this is an automatic vehicle 3. According to the Dekra Report “A vehicle diagnostic has not been conducted. Diagnostic could not be performed due to no data available and or OBD interface malfunction” – So I took the vehicle on my own expense for a diagnostic, and the diagnostic showed that there is a problem with the catalyst. Kwik Fit quoted me around R8 000.00 to fix this. 4. When asked about an extended warrantee I was told that it is not available by Justin Kruger

However, when the manager came to me he seemed entitled, rude and obnoxious. I asked him if there is a place that we could talk privately, because I do no want to make a scene as there is other customers that received much better service than me.

When I discussed the issues he wanted to cancel the deal. He asked me if I have test drove the vehicle, and I rep****, yes, I did, normal procedure I presumed. The arrogance of this person was astonishing. He said that he does not have all the facts, and that he will investigate and will get back to me Friday 9 June 2023, the same day I might add.

I have provided him with all the details, and even wanted him the come down to the car and test the heating system for himself, and he refused. I also asked him, if I should take the vehicle to Audi, and do a 80 point check, yet again, with arrogance he said for your cost of course, and I told him, then I would sue for the test, because what the Dekra Report said, and what I actually bought seems to be 2 different cars.

How is it possible for Dekra not to be able to do a simple diagnostic, but Kwik Fit can? How is it that Dekra says something on a report, and it is not so?

As your client, I want to know what steps will be taken against Anton, my supposed sales person. Also, I would like to know how we are going to proceed with the matters as mentioned above. As I told this arrogant, rude and obnoxious manager, if I was offered a extended warrantee I would have gladly purchased with the vehicle.

This seems to go beyond just We Buy Cars The Dome, this is unacceptable to say the least. Exceptional Customer Service You are our first priority. Friendly, Personal Service At WeBuyCars you, our valued customer, always comes first. We pride ourselves on high quality, professional and safe service to ensure a hassle-free experience for you. We do not make use of third parties or agents. This comes from YOUR website, not mine, I was no-one’s priority, rather, someone’s punching bag for the day.

Regards A very unhappy “Punching Bag”