WE BUY CARS

Our experience with this company has been extremely frustrating. We arrived with a preapproved loan for a vehicle, completed all necessary paperwork, and patiently awaited delivery, only to be told at 6:20 pm that the car we selected had been sold. Later, at 8:58 pm, we received six messages indicating the car was available again. Believing the issue was resolved, we returned the next morning, only to hear once more that the car had been sold. Shockingly, not a single salesman offered assistance or explored alternative options. We were left to wander the dealership for two and a half hours, ignored by every employee.

Feeling disheartened, we left and purchased a car from another dealer. Subsequently, we noticed another GTI listed as available on their website and attempted to inquire about it on Sunday morning. However, when we showed a salesman the photo, he simply responded, "Oh, I don't know where that vehicle is," and walked away. Likewise, when we tried to discuss trading in a 2023 vehicle, another employee ignored us and walked past. Upon our second attempt, he offered vague hand gestures and walked away once more.

It's evident that the Germiston branch lacks understanding of customer service. We spent R500k elsewhere due to the unprofessionalism and incompetence of their staff. With three more vehicle purchases on the horizon, I am hesitant to consider We Buy Cars Germiston. Buyers should exercise caution when dealing with this branch, as they clearly disregard customer satisfaction and basic service principles.