WE Buy Cars Dome tarnishing the We Buy Cars name.

I went to the Dome on Saturday 4 March to buy a vehicle that I saw on their web page. When I got there the vehicle was on promotion auction and I requested one of the sales consultants if I will be able to buy the vehicle if I am willing to pay the floor price.

While he went to find out I was approached by another sales consultant and his trainee. They immediately took charge of the transaction and when the other consultant returned, he expressed that he is not happy about this.

The sales consultant ran all over the show leaving me to the mercy of his trainee who constantly had to leave me alone and run to him for guidance.

When it was time to do the EFT for the vehicle, the sales consultant returned. After I did the EFT and sent the POP to him, he commented that I should have made an immediate payment because I want to take the vehicle. I said to him that he should have mentioned that to me before I made payment on which he responded"Sorry" and explained to me that he did not tell me because he thought I was paying from FNB to FNB.

He went to the lady who is checking whether transactions reflect and came back to me and told me that I have an option to pay for the vehicle again and then WBC will refund me once the first payment reflects.

I asked him I want to see his manager and I told the manager that I am willing to pay for the vehicle again providing he can assure me that my refund will be in my bank account latest Wednesday 8 March 2023 as I am leaving for Poland on Friday 10 March 2023 and I will be using my travel money to now pay a second time for the vehicle..

The manager said that he can arrange that on which I asked that he put it in writing on a signed letter. He responded that he cannot put it in a letter, but he will send me an e-mail.

I never got that email and I sent him an email to which he did not respond. I sent him a second e-mail where I explicitly requested him to respond and still I received no response.

The sales consultant confirmed on Tuesday 7 March 2023at 8:30 that the first transaction reflects and that he will immediately process the refund. He also said that I will receive a confirmation of payment that same day.

After not receiving the confirmation of payment by 16:00 I called the sales consultant again and he told me that the confirmation is with his manager and that he (sales consultant) will call me later, but he never did.

On 8 March at 8:15 I called the sales manager via the WBC helpdesk as he was ignoring calls from my cellphone. He assured me that my refund will reflect in my account on Thursday 9 March 2023.

It is now 13:13 on 9 March 2023 and no signs of any refund.