1 reviews | Active since Sept 2022
We Buy Cars Disappointed Customer. Company lakes professionalism, set procedures and good Customer care.
My name is Tawanda Chimanikire. Contact number ***. I bought a faulty car three weeks back at We buy Cars in Nelspruit branch. It was an Opel Astra 1.0 Ecco Flex. They issue a Dekra report which I used to buy the car. The report should show basic vissible faults. To my surprise the so called Dekra report had ommited so many serious issues that were so significant that a professional company like Dekra would not if faul play is not involved. I have evidence of this.
I brought this to their attention a few days after I took the car to my mechanic, the burden to prove these faults were on me and had to go get a quotation from an accredited dealer. I submitted this to them and it took a week for them to take back the car for replacement or refund. I decided not to go for replacement because of their unprofessional conduct and lack of care for their customers was pathetic so decided to go for refund. It's been a week now I am still waiting for a refund on a cash purchase i did with them, and I am being sent from post to Pilar I don't know when I will be getting the money back If ever I will be getting it.
To me there is no honest in their business and there are no set processes and procedures once you buy they don't care what happens to you. You have to go through their customer care which literally is disfunctional and has a lot of incompetence, it takes forever to get feedback and at times they never gives any. I have to call and hold for 30 minutes to an hour only to be told Mr Blake is not available he will get back to you. ( calls are recorded check the records from my above number).
My query was assigned to one useless Mr Blake. He never gives feedback and doenst seem to know the process involved and what it takes for good customer care. I asked him of the process and procedures, he never gave me any. I believe customers deserves better than this. Who ever needs more information on this I have the evidence to back what I am saying now.
I have lost all hope and confidence, in them and would never recommend any of my friends or family to buy from them. I can't wait to get my money back and don't want to hear the name We Buy Cars again. If this is how they treat all their customers, they shouldn't be in business.
I am still waiting to get a refund after 3 weeks of waiting. We Buy Cars has not even given me feedback or a timeline when they going to respond. They were quick to say they will look into the matter and still on the platform and their internal platform they have not yet responded to tell me their position of what the issue is holding up my refund after I returned a faulty car two weeks back.
When I contacted them last week on Friday all they could do is defend themselves and an absent system, process and procedures. No one knows how long it takes for a refund to be processed. No one there knows nothing.
They are so unprofessional and don't know the basics of communication. I believe their reputation is overrate and proceeds them.
Once they take your money they are done with you. If there is a problem it becomes your burden to prove before you can return the car.
Be careful of their Dekra reports they ommit a lot of issues and can never be re**** upon.
Can I please have my money back please this is three week counting.
This is the biggest **** from such a big company.
I am still waiting to get a refund after 3 weeks of waiting. We Buy Cars has not even given me feedback or a timeline when they going to respond. They were quick to say they will look into the matter and still on the platform and their internal platform they have not yet responded to tell me their position of what the issue is holding up my refund after I returned a faulty car two weeks back.
When I contacted them last week on Friday all they could do is defend themselves and an absent system, process and procedures. No one knows how long it takes for a refund to be processed. No one there knows nothing.
They are so unprofessional and don't know the basics of communication. I believe their reputation is overrate and proceeds them.
Once they take your money they are done with you. If there is a problem it becomes your burden to prove before you can return the car.
Be careful of their Dekra reports they ommit a lot of issues and can never be re**** upon.
Can I please have my money back please this is three week counting.
This is the biggest **** from such a big company.