We Buy Cars committing ***** on Sales of vehicles

Webuycars is one of the most dishonest companies I have come across to date.

Let's begin with 2 counts of ***** where they sell a car as a Lexus IS 250 SE 2010, but instead the car is a Lexus IS 250 EX, then the Kilometer reading said about 120 000 kilometers but Lexus confirmed that it was more closer to 230 000 kilometers.

Another form of *****; selling Rebuild vehicles as used vehicles only for one to discover that the vehicle is not even registered as a Lexus IS 250 but is instead a Rebuild Lexus.

Do not take their service plan from the innovation group as they do not deliver on what they offer. I asked 2 months ahead of time for a major service to be done first as the car needed attention, this never happened as the innovation group rejected the major service.

I first complained about Yul Carlinsky lying to me about being able to do a major service for my first service and then literally asking for the evidence that I confirmed the major service, to date Yul has barely communicated, assisted and has not kept his promise of resolving these issues the same day.

I have spoken to Kiran Gangaram who is a sales manager at WBC and we met at the Germiston branch where he to promised to resolve this issue in the same week we met, only to be left waiting for 2 months now.

I have included Faan Van der Walt in our emails as he is the CEO and still no resolution.

The company is clearly committing crimes in my opinion and getting away with it. Dekra seems to be supporting We Buy Cars and already know most of their vehicles are not road worthy but say nothing until you pay for an inspection, which they already know is going to fail.

So We Buy Cars is taking people for test drives on the main roads in vehicles which are not road worthy, basically breaking the law and getting away with it, then leaving the customer with the problems.

Dekra even confessed that they knew about my car as the report on their side said not road worthy, while We Buy Cars flat out **** about the status of the vehicle and seemed very dishonest about the details.

I replaced the Windscreen with an original Lexus Windscreen, the Headlights with Original almost new Lexus Head lights, the Kick Plates, the steering wheel which was torn, the center compartment / unit and Gear knob, installed a new missing hooter, Front right broken parking sensor replaced, Fixed the Fuse Box, Replaced the Torn Control arm bushes which tore again, replaced the tires with a spare working set, did an inspection and service with lexus... Only to find out that the car was in fact not what We Buy cars said it was.

The list of what I have done to get this car into a much better state than what it was is quite large, however it is disheartening to know you did all of this on a Car which was sold under completely ********** conditions.

My humble opinion is that everyone that has experienced similar, should get together to take action legally and to help inform the regulator of what laws are being broken to firstly issue fines to We Buy Cars for their blatant disregard of the law and to inform Outsurance, Nedbank, Wesbank, ABSA, Standard Bank or any other financial institution that We Buy Cars is a High Risk company who breaks laws and disregards regulatory requirements.

This company should be deemed a Risk to do business with as if this is what they do to their retail customers, what they do to businesses would be equally as bad.

I truly thought that We Buy Cars would be a great option to purchase from, due to their claims in the media for being reliable and selling Quality used vehicles, but instead I have now had to engage with my attorneys to take matters into our own hands.

We I returned about my issue I walked on the floor and saw a white Mercedes E class with Ants swarming over it and nesting somewhere in its boot or wheel... I had to inform the staff of this before they actually did something about it.

In a meeting with Kiran, he agreed that the conditions under which the vehicle was sold was ********** and that they did not wish to have an incident which took this case to the public and the media and promised me to resolve this issue quickly.

Since then they have only been silent and without genuine response or resolution. It feels like We Buy Cars have set themselves up with Dekra and Outsurance to ensure that they can get away with their actions.

My opinion on this is: 1. WBC knows they sell a ********** vehicle which is not road worthy, but lies to the customer saying it is 2. Dekra already knows about the un-roadworthy vehicle and knows that they will make money twice, once by failing the inspection, then sending you to their chosen mechanic, this while Dekra knows everything about the vehicle. Afterwards you have to pay for another inspection to be deemed roadworthy which is a win win for Dekra and their relationship with WBC. 3. This is only a suspicion, but WB has a relationship with Outsurance whereby the insurer knows that the car is not Road Worthy or in the state it should be and will ensure you regardless, however you pay monthly premiums only to be rejected once an accident or write off occurs, where Outsurance can acquire the vehicle information from WBC and state that the vehicle was not as it should be and pretty much then rejects your claim.

Now the above could be working in WBCs favor as this is what it would like like to an auditor or investigator, which I truly hope is not the case as it would be extremely harmful to the customer and the businesses involved with WBCs.