1 reviews | Active since Oct 2021
We Buy Cars Brackenfell no service
We purchased an Audi A4 from We Buy Cars Brackenfell on the 23/02/2023. The next day we left to return home which is 1000km away, a 150km from Cape Town the engine developed a knocking noise, upon which we immediately informed the salesman. The salesman informed us in return to get the repairs done upon which his manager would assist in reimbursing us. After towing the car further and having the repairs done, we informed the salesman the car is repaired and asked where we must send the invoices - no reply even to date. I then accessed the we buy cars customer portal and received a mail to lodge the complaint on the website which does not work. We Buy Cars then lodged the complaint and I was assigned a case manager / officer. We had to submit the car purchase invoice and the invoices for the parts paid for, which we did with proof of payments on 01/06/2023. After submitting everything (and receiving calls asking for the proof of payments which was in the mails as well) we followed up continuously with no response to date.
Really disgusted with the service and no reply attitude, and this after I had purchased several cars, LDV's and motorcycles from We Buy Cars since 2022 in excess of nearly 30 in total! Way to go We Buy Cars .......
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
They also enclose a Dekra report copy of the vehicle that they claim states that apparently this noise was mentioned on the report - it is not, the report only states atypical noises on engine, gearbox, transmission ( apparently these are two different items on a car??) axles detected.
In my reply to this mail I again informed We Buy Cars that all communication with their employees including the salesman was done via my company phone that recorded everything, including the fact that the same salesman instructed me to take the car for repairs as they would reimburse me for the repairs, and furthermore on recording that the same salesman confirms the engine knock noise was not present during the test drive and purchase of the vehicle!!
We Buy Cars - please pray tell how your employees instruct clients to have a repair done on record and then you also claim falsely that as a client I had been aware of the engine knock on the day of purchase and also claim this engine knock had been on the Dekra report???
Selling a car under false pretense to clients speaks volumes of your public image, and then falsely accusing a client that he had known about a defect on the vehicle on the day of purchase is really disgusting.
Well done We Buy Cars - make false claims and selling vehicles under false pretense.
They also enclose a Dekra report copy of the vehicle that they claim states that apparently this noise was mentioned on the report - it is not, the report only states atypical noises on engine, gearbox, transmission ( apparently these are two different items on a car??) axles detected.
In my reply to this mail I again informed We Buy Cars that all communication with their employees including the salesman was done via my company phone that recorded everything, including the fact that the same salesman instructed me to take the car for repairs as they would reimburse me for the repairs, and furthermore on recording that the same salesman confirms the engine knock noise was not present during the test drive and purchase of the vehicle!!
We Buy Cars - please pray tell how your employees instruct clients to have a repair done on record and then you also claim falsely that as a client I had been aware of the engine knock on the day of purchase and also claim this engine knock had been on the Dekra report???
Selling a car under false pretense to clients speaks volumes of your public image, and then falsely accusing a client that he had known about a defect on the vehicle on the day of purchase is really disgusting.
Well done We Buy Cars - make false claims and selling vehicles under false pretense.
Thank you for bringing this to our attention.
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards