We Buy Cars Brackenfell – Negligence, Price Manipulation & Unfair Shortfall Demand

I am lodging this complaint to formally raise serious concerns regarding my recent experience with We Buy Cars Brackenfell. The conduct displayed throughout this transaction has been unacceptable and raises multiple issues relating to transparency, negligence, and unfair business practice.

I initially attempted to purchase a vehicle from this branch. After showing interest, the advertised price of the vehicle was altered without any clear or lawful explanation. Despite numerous attempts to obtain clarity, no satisfactory justification for this price change was provided.

Before delivery, We Buy Cars staff negligently filled a petrol vehicle with diesel. This resulted in the engine warning light repeatedly appearing and caused mechanical complications. This defect did not exist prior to their handling of the vehicle. Despite this being an error caused entirely by their staff, I was still expected to proceed with the purchase.

I made multiple attempts to escalate the issue and speak to a branch manager or senior staff member. These attempts were ignored, calls went unanswered, and I received dismissive and unprofessional treatment from customer service. Branch Manager Mr. Prinsloo is the worse of them all, he does not call back, I have lodge multiple complaints with the promise he would call back. this was in the first week of November, to this day, I have not heard anything.

Due to the unresolved mechanical issues caused by their own negligence, I had no choice but to cancel the deal. At no stage did I take delivery or assume possession of the vehicle. The cancellation was directly linked to a defect introduced by their staff. Despite this, I was then informed that I am liable for a “shortfall” amount relating to the original vehicle I sold to them — a shortfall that had been structured into the financing arrangement for a vehicle that I ultimately could not accept due to their own fault.

Holding me liable for a shortfall under these circumstances is unreasonable, unfair, and inconsistent with the Consumer Protection Act. I am currently seeking legal and consumer protection guidance to resolve this matter formally.

My experience at We Buy Cars Brackenfell has been deeply disappointing. The lack of accountability, the unsafe handling of the vehicle, and the attempt to shift financial responsibility onto me after their own mistake reflect extremely poor business conduct.

I request an urgent resolution and a formal investigation into this matter. However lets face facts here, they don't care, they are ********* and they will make your life a living hell.

I've had to go to the NCC because lets face it, they will do nothing and the customer will ultimately pay.