LN
Liezel N
1 reviews | Active since Jun 2020
17 Nov 2020, 13:10
We buy cars at top rate but only if you are a man!
I recently tried to sell my car via WebuyCars.I got a specific offer and when I asked my male colleague to also apply for the same car he was offered more money. This company obviously has a double standard when it comes to buying from females and offers them less.Women must be aware as we are being treated differently than male sellers and will be offered less for our cars.It is unacceptable that in this day and age we are being duped and not treated equally. When I asked why I was being offered less then the guy said he picked up that my bonnet was in an accident when I know for a fact my car was not in an accident or that my bonnet was ever damaged. I will never use this company or recommend them to anyone
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Replies (4)
Webuycars.co.za's replyOfficial
17 Nov 2020, 13:14Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
Webuycars.co.za's reply17 Nov 2020, 13:14
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
Webuycars.co.za's replyOfficial
17 Nov 2020, 13:28Liezel
About 28 different agents make prices following the recommendations and assistance of algorithms that change in real-time. I can give you the utmost assurance that if this phenomena were taking place it would have been the other way around. Woman take better care of cars than men do. So no, you are dead wrong. Sorry.
About 28 different agents make prices following the recommendations and assistance of algorithms that change in real-time. I can give you the utmost assurance that if this phenomena were taking place it would have been the other way around. Woman take better care of cars than men do. So no, you are dead wrong. Sorry.
Webuycars.co.za's reply17 Nov 2020, 13:28
Official
Liezel
About 28 different agents make prices following the recommendations and assistance of algorithms that change in real-time. I can give you the utmost assurance that if this phenomena were taking place it would have been the other way around. Woman take better care of cars than men do. So no, you are dead wrong. Sorry.
About 28 different agents make prices following the recommendations and assistance of algorithms that change in real-time. I can give you the utmost assurance that if this phenomena were taking place it would have been the other way around. Woman take better care of cars than men do. So no, you are dead wrong. Sorry.
Webuycars.co.za's replyOfficial
19 Nov 2020, 14:00Good Day Ms. Van Niekerk
Thank you for taking the time to speak to us.
As discussed telephonically we have investigated this matter and found that your statement was proven to be incorrect.
We Buy Cars purely make our offers based on the vehicles age, model, condition, and so forth, we strive to provide the best buying service in South Africa and ensure all our client s are treated fairly.
We trust that you were satisfied with our response and explanation, we thus regard this matter as closed.
Kind Regards
We Buy Cars
Thank you for taking the time to speak to us.
As discussed telephonically we have investigated this matter and found that your statement was proven to be incorrect.
We Buy Cars purely make our offers based on the vehicles age, model, condition, and so forth, we strive to provide the best buying service in South Africa and ensure all our client s are treated fairly.
We trust that you were satisfied with our response and explanation, we thus regard this matter as closed.
Kind Regards
We Buy Cars
Webuycars.co.za's reply19 Nov 2020, 14:00
Official
Good Day Ms. Van Niekerk
Thank you for taking the time to speak to us.
As discussed telephonically we have investigated this matter and found that your statement was proven to be incorrect.
We Buy Cars purely make our offers based on the vehicles age, model, condition, and so forth, we strive to provide the best buying service in South Africa and ensure all our client s are treated fairly.
We trust that you were satisfied with our response and explanation, we thus regard this matter as closed.
Kind Regards
We Buy Cars
Thank you for taking the time to speak to us.
As discussed telephonically we have investigated this matter and found that your statement was proven to be incorrect.
We Buy Cars purely make our offers based on the vehicles age, model, condition, and so forth, we strive to provide the best buying service in South Africa and ensure all our client s are treated fairly.
We trust that you were satisfied with our response and explanation, we thus regard this matter as closed.
Kind Regards
We Buy Cars
LN
Liezel N's updateReviewer Update
19 Nov 2020, 15:13Good day.I just want to say that the information that was given was CORRECT and that you did not have your facts straight.I have written evidence of the discrepancies in offers and offered to send it to you which you declined.I appreciate the multiple calls and was using this platform to share MY experience.If you don't discriminate then good for you but there was a dfference in price for the same car which cannot be disputed even if it wasn't because I was a woman.And yes women do take better care of their cars which would make the difference in offers even more curious where I should then have received the higher offer.
I appreciate the follow-up and several calls trying to persuade me of the error and that you don't discriminate but next time please check your facts and apologise instead of making the person feel like they were in the wrong.A simple 'Sorry for your experience' and 'we will look into your claims' would have gone a lot further than trying to discredit me and my claims.Your initial response of me being 'dead wrong' without even having investigated is not a very good reflection of your customer service.So no I was not satisfied with your explanation because it was not accurate but I agree- consider the matter closed as both parties got to give their take on the matter.I do not wish to adversely affect your business and that was certainly not my intent. I was just exercising my right to use this platform to share my experience with your organisation.Maybe this awareness will lead to better service to your customers in future
I appreciate the follow-up and several calls trying to persuade me of the error and that you don't discriminate but next time please check your facts and apologise instead of making the person feel like they were in the wrong.A simple 'Sorry for your experience' and 'we will look into your claims' would have gone a lot further than trying to discredit me and my claims.Your initial response of me being 'dead wrong' without even having investigated is not a very good reflection of your customer service.So no I was not satisfied with your explanation because it was not accurate but I agree- consider the matter closed as both parties got to give their take on the matter.I do not wish to adversely affect your business and that was certainly not my intent. I was just exercising my right to use this platform to share my experience with your organisation.Maybe this awareness will lead to better service to your customers in future
LN
Liezel N's update19 Nov 2020, 15:13
Reviewer Update
Good day.I just want to say that the information that was given was CORRECT and that you did not have your facts straight.I have written evidence of the discrepancies in offers and offered to send it to you which you declined.I appreciate the multiple calls and was using this platform to share MY experience.If you don't discriminate then good for you but there was a dfference in price for the same car which cannot be disputed even if it wasn't because I was a woman.And yes women do take better care of their cars which would make the difference in offers even more curious where I should then have received the higher offer.
I appreciate the follow-up and several calls trying to persuade me of the error and that you don't discriminate but next time please check your facts and apologise instead of making the person feel like they were in the wrong.A simple 'Sorry for your experience' and 'we will look into your claims' would have gone a lot further than trying to discredit me and my claims.Your initial response of me being 'dead wrong' without even having investigated is not a very good reflection of your customer service.So no I was not satisfied with your explanation because it was not accurate but I agree- consider the matter closed as both parties got to give their take on the matter.I do not wish to adversely affect your business and that was certainly not my intent. I was just exercising my right to use this platform to share my experience with your organisation.Maybe this awareness will lead to better service to your customers in future
I appreciate the follow-up and several calls trying to persuade me of the error and that you don't discriminate but next time please check your facts and apologise instead of making the person feel like they were in the wrong.A simple 'Sorry for your experience' and 'we will look into your claims' would have gone a lot further than trying to discredit me and my claims.Your initial response of me being 'dead wrong' without even having investigated is not a very good reflection of your customer service.So no I was not satisfied with your explanation because it was not accurate but I agree- consider the matter closed as both parties got to give their take on the matter.I do not wish to adversely affect your business and that was certainly not my intent. I was just exercising my right to use this platform to share my experience with your organisation.Maybe this awareness will lead to better service to your customers in future