MM
Mike M
1 reviews | Active since Feb 2019
10 Jan 2024, 13:57
We Buy Cars as ****!!!!!
I bought a car for R200k end of November 2023. The sales person’s name is Mervin. When collecting the car; we both acknowledged that the rear view mirror was broken; which was not the case on the advert. He advised me to collect the car and lodge a formal complaint and he’ll make sure it’s sorted. Six weeks later; after calling more than a dozen times, they came back to me and said my “application” was declined. The manager at Silver Lakes (Francois Venter), did not even acknowledge me when I went to the branch in person to complain and he literally ignored me. We Buy Cars does not care about you as soon as your money is in their bank!!!
Helpful (0)
Replies (11)0
Replies (11)MM
Mike M's updateReviewer Update
10 Jan 2024, 14:18I need the following people at webuycars to take responsibility:
1. Mervin Van Zyl (salesperson)
1. Mervin Van Zyl (salesperson)
2. Francois Venter (manager)
3. Vinconique Williams (customer care)
MM
Mike M's update10 Jan 2024, 14:18
Reviewer Update
I need the following people at webuycars to take responsibility:
1. Mervin Van Zyl (salesperson)
1. Mervin Van Zyl (salesperson)
2. Francois Venter (manager)
3. Vinconique Williams (customer care)
MM
Mike M's updateReviewer Update
10 Jan 2024, 14:20My complaint was never taken seriously; and after multiple phone calls; they are rejecting my requests. No explanation. No reason
MM
Mike M's update10 Jan 2024, 14:20
Reviewer Update
My complaint was never taken seriously; and after multiple phone calls; they are rejecting my requests. No explanation. No reason
MM
Mike M's updateReviewer Update
10 Jan 2024, 14:21I’m giving WeBuyCars until the end of this week (ending 12 Jan) to give a formal explanation why they’re not addressing my complaint.
MM
Mike M's update10 Jan 2024, 14:21
Reviewer Update
I’m giving WeBuyCars until the end of this week (ending 12 Jan) to give a formal explanation why they’re not addressing my complaint.
Webuycars.co.za's replyOfficial
10 Jan 2024, 15:40Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply10 Jan 2024, 15:40
Official
Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's replyOfficial
10 Jan 2024, 15:40Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply10 Jan 2024, 15:40
Official
Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's replyOfficial
10 Jan 2024, 15:40Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply10 Jan 2024, 15:40
Official
Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's replyOfficial
10 Jan 2024, 15:40Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply10 Jan 2024, 15:40
Official
Dear Mike
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
MM
Mike M's updateReviewer Update
15 Jan 2024, 09:33Vinconique Williams came back to me on Wednesday 10 January offering 50% towards my claim; which I have accepted.
I sent my banking details on the same day for this amount to be paid.
I sent my banking details on the same day for this amount to be paid.
MM
Mike M's update15 Jan 2024, 09:33
Reviewer Update
Vinconique Williams came back to me on Wednesday 10 January offering 50% towards my claim; which I have accepted.
I sent my banking details on the same day for this amount to be paid.
I sent my banking details on the same day for this amount to be paid.
MM
Mike M's updateReviewer Update
16 Jan 2024, 11:36I sent an email yesterday (15 Jan) and today (16 Jan) regarding payment from WeBuyCars and still no response.
After accepting the 50% settlement towards my claim; I’d expect a speedy process.
After accepting the 50% settlement towards my claim; I’d expect a speedy process.
MM
Mike M's update16 Jan 2024, 11:36
Reviewer Update
I sent an email yesterday (15 Jan) and today (16 Jan) regarding payment from WeBuyCars and still no response.
After accepting the 50% settlement towards my claim; I’d expect a speedy process.
After accepting the 50% settlement towards my claim; I’d expect a speedy process.
MM
Mike M's updateReviewer Update
17 Jan 2024, 12:48It’s exactly a week today since I received an email offering 50% towards my claim, which I accepted. There’s no response to my emails and We Buy Cars still have NOT paid this amount.
MM
Mike M's update17 Jan 2024, 12:48
Reviewer Update
It’s exactly a week today since I received an email offering 50% towards my claim, which I accepted. There’s no response to my emails and We Buy Cars still have NOT paid this amount.
Webuycars.co.za's replyOfficial
14 Feb 2024, 16:21Good day,
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Webuycars.co.za's reply14 Feb 2024, 16:21
Official
Good day,
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards