WE BUY CARS ARE THE WORST

To whom it may concern I am writing this today not that I am expecting we buy cars to respond but rather to inform the public out there to be very careful and vigilant when dealing with we buy cars. I bought an Echo camping trailer from we buy cars, I stay in Port Elizabeth but I bought the trailer from there Midstream branch, I dealt with a young gentleman by name of Sheldon. It was a cash deal and in my opinion everything should have gone smoothly however I had to phone Sheldon several times to get an update on the progress of the sale etc. I specifically enquired about the roadworthy of the trailer and was informed by Sheldon that We buy cars do not roadworthy trailers, however I must create a profile for myself on their website and once the sale was concluded a DEKRA Voucher would be loaded on my profile for me to take the trailer myself to DEKRA for roadworthy. There would be no cost involve for we to roadworthy the trailer. Well up to this morning there is no voucher. I enquired regarding the registration papers of the trailer and was again informed by Sheldon that once the sale was concluded I could collect it from them, I then requested that it be send to their PE branch as I stay in PE. About 2 weeks after this I received an email from Thembeka Mathibela and Danielle Botes stating that the Natis documentation is ready for collection, I responded to their mail and up to this moment have not received any response. I again then phoned Sheldon who told me that the documents would be send to PE. I again enquired about the DEKRA vouched and was told by Sheldon that I stated that there were a vouched on my profile for DEKRA, this is incorrect. Sheldon then said to me that when I collect my documents from there PE branch I should enquire about the DEKRA vouched from the PE branch. On 8/11/2022 I logged onto we buy cars website and tried to contact them via their customer care centre I received a mail back the next day requesting some information witch I forward to them, well again I received no feedback from them in this regard. On Saturday the 12/11/2022 I went to we buy cars PE to collect the NATIS documentation and enquired about the voucher, the lady assisting me with the NATIS documentation was very helpful. When I enquired about the voucher she informed me that there nothing send from Midstream. She then took me to the “floor manager” I told my story to him and he tried to get hold of Sheldon, after standing around for about 15 min I asked him to contact me once he had received feedback from Sheldon, he did verify my cell number before I left, well its Monday morning and I still have not received any feedback from anyone. So my advice to anyone who wants to do business with we buy cars, be very careful and make sure that you obtain all the necessary information from them upfront and never do business with them over the phone or via their website. Fortunately, I do have ALL my correspondence with them. Kind Regards J. Serfontein