We buy cars and sells stories

I bought a cheap car via auction from the riverhorse branch on the 06 Feb25. 4F9D00492 within minutes their was problems in regards to transport. I was just a victim of an hijacking and now i am getting serios run arround from we buy cars. I did cancel the deal after i asked a friend just to go establish if it sounds mechanically ok. Feedback i got is the the car does not even start. I maintained my cancelation and re afirmed this on the 07 feb 25. Then a whole week went by without hearing from we buy cars. Yesterday 17feb25 i asked the salesperson what is happening. This is the reply i got. Not a word from any manager whatsoever. This is the message copied/pasted

Good morning Adriaan

I’ve gotten feedback from management. The delay with your refund is the request to cancel the auction was declined by our Head Office, it was then resubmitted by management last Friday as I ask them daily for feedback so you can receive your money, today management confirmed they are still waiting for feedback from Head Office to finalise the cancellation, thereafter will they approve the refund. There’s literally nothing I can do from my end to make the process faster, it’s all up to our Head Office and Management to get this sorted out. But once it is sorted out, I will let you know, so far from my end I’ve updated you based on what I’ve been told by management