We Buy Cars - ***** and Lies. Worst Service Ever!

We bought Kia Sportage 2018 1.6 Gdi from We Buy Cars on 25 August 2025 at The Dome. We could not take the vehicle with us as there was 1 document outstanding, which we sent as soon as we got home. They promised to deliver the car later that same day, which they did not do, but told us it was on the way as it was already in the dispatch bay. Days later the car was still not delivered. No one could tell us why. Eventually we cancelled the purchase. Then they threatened to penalise us R5000 for cancelling, which we refuted as it was their fault, not ours. On 29 Aug 2025, they agreed to refund us the total purchase price, and said it would take 48 hours to reflect in the account. Till today we have not received the refund. Then they asked for the document that we had sent days before. Which means the car was never in the dispatch bay, and funds were never processed to be reflected in our account within 48 hours. Constant lies. We have been shunted from pillar to post. Just as no one could tell us why the vehicle was not delivered, no one can tell us why they are withholding the funds. Ref. WBC:110862 We have reported the matter to MIOSA, who have told us we have to wait 30 days before they can take the case on. We have reported this to our bank to reverse the funds. They are still investigating. FNB Reference: *** We have opened a ***** case at Randburg Police station, CAS 546/9/2025. In the meantime, we've had to cancel a cash deal for the old vehicle because my daughter-in-law would not have a car to get to go work as she was going to use the Kia. The lack of decorum, rudeness and shunting around we've had to endure is ridiculous. Worst service EVER!!