We buy Cars- all talk and no action

This is the reply you get when the Dome We Buy Cars breaks a reserve contract and takes 31 days to refund your R10 000. Thank you for bringing this to our attention. Our sincerest apologies for the negative experience you have had. We are busy investigating the matter and will provide you with feedback as soon as possible. Then silence. They hope you will go away. As a Financial Planner, I do not appreciate using our family's money to increase your income We buy Cars. To say nothing of the breach of contract when the caravan we had the reserve on was sold a day after we enquired why you were taking so long with the necessary answers. The lack of communication was colossal, you did not have the decency to phone and warn us, since the day before we were assured the reserve was held due to your tardiness. You will probably reply again and give a token phone call to tell us you will investigate to keep us quiet. This does seem the modus operandi. The Webuy Cars word is certainly not to be trusted.