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Mercia M

1 reviews | Active since Jun 2022

04 Aug 2025, 11:22

We Buy Cars aftersales service Case number 108263

We bought a vehicle from We Buy Cars 6 May 2025. The vehicle was financed, and we paid for the license and registration. On 18 July 2025 my husband went to renew our Caravan's license, but he could not renew the license of the caravan because the change of ownership for the vehicle we purchased was done but not the registration, only once the registration of the new vehicle is done, we can renew the license of the caravan. I phoned and e-mailed We Buy Cars since 18 July 2025 and still up to today's date 4 Aug 2025 , We buy Cars only reply that they are escalating the matter. Eventually they said that we have to take the vehicle again for roadworthy test as the one that was done when we bought the vehicle already expired and I also had to send them a new proof of address which I did. Also, when I phoned customer care, I asked to please speak to a manager, but they said that they will take it up with the salesperson and F&I that helped us when we purchased the vehicle. Still no success, I also contacted the salesperson and F&I but they are not answering my calls. It is almost 3 months after I purchased the vehicle, and the registration has still not been done. I am sending a follow up e-mail every day and they only reply that they are escalating the matter and that they will be in contact shortly.

They have an excellent service when you purchase a vehicle but the after sales service is poor.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply04 Aug 2025, 11:48
Official
Hello Mercia,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
MM
Mercia M's update04 Aug 2025, 12:30
Reviewer Update
Thank you for your reply that you will look into the matter and send an update as soon as possible as per above. Unfortunately, that is the same response I have been receiving from We Buy Cars customer emails since 18 Jul 2025 when I started enquiring regarding the registration of the vehicle. Kindly note that I will write a review every day on Hello Peter until this matter is resolved. I have already waited 3 months for the registration thus I will enquire on a public platform as from today. I hope we can resolve this matter. Please also make sure that they refund us for the Roadworthy test that we had to do again and pay for out of our own pocket as we did initially pay for it when we financed the vehicle. I did send customer care the invoice and a bank confirmation letter for the refund. I also expect We Buy Cars to pay the penalties on the late renewal of the Caravan's license as it was due to, We Buy Cars that did not register the vehicle on time. I also e-mailed We Buy Cars regarding the above, but they did not respond.
MM
Mercia M's update07 Aug 2025, 14:44
Reviewer Update
Thank you We Buy Cars, after I reviewed your service on Hello Peter, a consultant made contact regarding the registration that was not done. . I just received an e-mail that the registration has been done and that we can go and collect the license disk. After 3 months and 1 day after we bought the financed vehicle from, We Buy Cars the vehicle is eventually registered on our name after my review on Hello Peter.. THANK YOU VERY MUCH HELLO PETER for all your HELP, we really APPRECIATE! WE Buy Cars , kindly please also let me know when the refund of the Roadworthy we had to do again will be refunded as I did send the Invoice and bank confirmation letter for the account where the refund must be paid into. Also please let me know about the penalties of the caravan that we have to pay for the late renewal of the license because of the late registration done by We Buy Cars on the vehicle that we purchased from you as per my message above. Only once the refunds have been sorted, I will close this review. I also did send a mail to We Buy Cars Customer Care, but they did not reply. Thus, I will communicate through this public platform.