We Buy Cars aftersales is pathetic!

I am having the worst experience getting hold of the a NATIS document for a vehicle that I bought on 1 February 2025. After daily calls to the sales person and the help desk for the last 4 weeks, the situation is as follows: - Promises were initially made that the documents will be sent to Silverlakes branch for me to collect. This was never done. - The undertaking was then made that the papers will be sent by courier to my living address. Until today nothing arrived despite numerous attempts from my side to trace the document - Nobody calls back with updates. I am enquiring daily to no avail - Upon asking for the detail of the delivery address and the contact number that they used, it was found that both address and contact number was incorrect - I updated the contact information and delivery address with both We Buy Cars and RAM couriers (which is supposed to have the document now) several times and still no success

My experience is that lack of - attention to basic detail, - commitment, - integrity, - customer aftersales service and - unavailability/inaccessibility of a manager to intervene is causing disarray having adverse affect on my operations. Is We Buy Cars growing quicker than they can manage or are the owners and employees simply fat and happy? Either way, it is wasting my time and I would definitely advise fellow buyers to be cautious.