MS
Michael S

1 reviews | Active since Jul 2015

16 Sept 2023, 23:36

We Buy Cars after sales support

Bought my second car in 8 months from them, then the second day i reported issues to the sales person, which according to their report was in good working condition. Then sales person tells me its my problem now, they cant do anything for me anymore. untill i had to educate him and his manager about the consumer protection act on second hand cars, Or they probably just wanted to bull**** me, and think im an idiot. Eventualy i contacted customer support, and they contacted me, and said i must take the car to an RMI for a quote on repairs and they will pay for it. 2 weeks later our emails are just getting ignored. So my next step will be the ombudsman. Im disgusted in the after sales and customer support of WBC. Very eager to sell you a car fast, but the moment you drive of the showroom floor you can forget about service. I cant take this car in for roadworthy test yet, because of the repaires required.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply17 Sept 2023, 08:49
Official
Dear Michael D

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
MS
Michael S's update18 Sept 2023, 11:39
Reviewer Update
The problem is, i bought the car nearly 5 weeks ago. i reported the issue second day since i drove it from your floor. Now my multiple requests to different people and departments are just getting ignored, and dragged out. but if i where to buy a car, i will get helped within seconds. I'm really frustrated to say the least. If i dont get a response from WBC to resolve this matter by COB today, then you dont leave me any choice but to take this to the ombudsman.
MS
Michael S's update27 Sept 2023, 10:22
Reviewer Update
Week 6, and I'm still waiting with a problematic car... Fantastic after sale support!!!