We Buy Cars - After Sales Dispute Should be resolved much quicker

We bought at car at We Buy Cars in Silver Lakes. the car had to be transported on a flatbed truck as we live in the Western Cape. Initially we were very impressed with the service by all employees (from Cape Town branches and Silver Lakes branch). However, when the car arrived at CT WBC branch, we were advised that the side mirror incl.indicator light and bumper had been damaged in transit. The complaint we have is that its taking so long to get a quote approved and the onus now falls on us (at the Buyer) to get quotes and email, call and drive around from one repair shop to another!! Thsi should have been sorted quickly and painlessly! My fiance and I both work, and we dont have the time to "run AROUND" for quotes! And the damages were caused by no fault of our own! This has been 3 weeks since we took delivery of the vehicle already! A much quicker turn-around time or cash settlement agreement would have been greatly appreciated and easier!