WE BUY CARS AFTER SALES CUSTOMER SERVICE - LIKE A SPIT IN THE CUSTOMERS FACE

TO CALL WE BUY CARS AFTER SALES CUSTOMER SERVICE, in this case presented by Mr. AMRAH PATEL and MR. C. DAMIEN (MANAGEMENT), as CUSTOMER service AGENTS, shames any other customer service in the industry. We bought a VW Touareg at the end of November 2023 at the Midstream Branch on a cash deal, the vehicle was not advertised on the website at the time of sale because it was personally used by a We Buy Cars Manager. The car had a DEKRA GOLD STICKER and was sold without any technical defects. Due to the long processing time at we buy cars to finalize the change of ownership and provide the new Natis Papers, the new Natis Papers could only be collected on December 20th 2023. UP TO THE 20.12.2023 THE CAR COULD NOT BE USED DUE TO PAPER DELAY. The FIRST USE of the vehicle was verifiable on December 22nd, 2023, when we hired a company to drive the vehicle to our Holiday destination in Cape Town. The vehicle was handed over to the driver, halfway through the route at midnight the entire power supply broke down during the journey, after a 12-hour stay and diagnosis in Beauford West, the vehicle had to be transported on a flatbed truck to Cape Town and taken over by a workshop over the Christmas holidays, the alternator had to be replaced. TOTAL DAMAGE approx. R 28,000,--. The claim was first announced to our Sales Rep on December 26th, 2023 and been submitted at the beginning of January 2024. After numerous inquiries, we received a standard whatsapp message with a claim number and a note that we would be contacted within 48 hours. After unsuccessful repetitions without even being ONCE contacted personally, we escalated the process to the management, MR DAMIAN C., with the same result, just a short WhatsApp message received, claim was rejected, without giving reasons. A detailed email with an explanation was announced, but was never received. We buy cars customer service obviously operates exclusively with automated messages, refusing any direct customer contact, with the aim of using time delays and ignorance to soften the customer until they give up. We Buy Cars obviously feels TOO BIG TO FAIL and they feel free to operate the customers rights outside the regulations of the Consumer Protection Act and ignore their legal responsibility towards the customer. Unfortunately, due to the arrogance and ignorance of We Buy Cars towards customer rights, we are forced to involve a lawyer and then the ombudsman in order to get our claim right. A SHAMEFUL CORPORATE ETHIC!